Payment Terms
How you pay, what it costs, which currency you see, and when hosts get their money.
Last updated August 2026.
How you can pay
Payments are handled by our payment provider, Stripe. You can pay with:
- Visa and Mastercard
- Apple Pay and Google Pay, where your device supports them
Mobile money is not available yet. We are working with local providers and will add it when it can be paid with reliably. We never see or store your card number.
What you pay
The total is made of three parts, and all three are shown before you commit:
- The nightly price, multiplied by the number of nights.
- The cleaning fee, if the host charges one. It is charged once, not per night.
- Our service fee, currently 8% of the two above.
The price is calculated by our server from the listing itself, never from anything your browser sends. What you are shown on the confirmation page is exactly what is charged.
Currencies
Hosts set their prices in their own currency. We show you prices in yours, detected from where you are or whichever you pick in the currency menu at the top of the site. Your choice is remembered.
That conversion is for reading only. The charge is taken in the host's currency, using rates we update daily. The final rate that applies to you is set by your bank or card issuer, so the amount that leaves your account may differ slightly from the figure on screen.
When you are charged
When you request a booking, the dates are held for you for a short time so that you can pay. You are charged once, in full, at that point. If you do not complete the payment in time the booking expires by itself, the dates are released, and nothing is taken.
Payouts to hosts
We hold the money until the guest arrives. Once the host confirms the check-in, the host's payout becomes due: the nights plus the cleaning fee, less our 3% commission. Payouts are sent by hand by our team to the host's mobile money number or bank account, in the host's own currency, with the transfer reference recorded.
Failed and duplicate payments
If a payment fails, the booking stays unpaid and the dates are released when the window closes. If you are ever charged twice for the same booking, write to support@dalanest.com with the booking reference and we will return the extra.
Refunds
Refunds follow the Cancellation and Refund Policy. They are returned the way you paid, and the provider usually takes 5 to 10 working days.